A defective piece is defective because it was not made properly by the manufacturer. Because our entire assortment is handmade, despite the rigorous controls initiated by good companies very motivated to protect their reputation, flaws can occur. Mechanical defects are the most current: stubborn clasps, uncooperative earring hooks. Sometimes, the parts used are not as crisp and flawless as we would wish them to be.
A damaged piece is a piece that was created in perfect accordance with the original design but was not handled with the consideration it deserved.
Many of the concerns expressed by our customers fall clearly into the damaged piece category. Murano glass balls will break when they are dropped. Rubber strings will detach from the clasp when they are pulled. Rubber will get discolored when sprayed with perfume or when it sits on your dresser next to your opened window. From the very beginning, Coeur de Lion has been using a metallic cord that is coated by nylon. The advantage of this double cord is that it is virtually indestructible, the drawback is that if the necklace is not stored properly inside its original box or something similar, the cord can be bent and once the nylon has a dent on it, the necklace will look crooked. Many of these issues can be fixed. Please contact us via email at firstname.lastname@example.org and attach a picture so we may assess the extent of the damage and the fee associated with the repair.
Considerations if you are reluctant to provide us with your email address
There are fewer things I dislike more than receiving 1 email every day from companies I purchase from. In fact, I typically flag them as “spam” after I have received a couple of them in a short period of time. So I am not about to inflict this regimen on my customers.
Not wanting to be needlessly contacted is well understood; meanwhile, when our customers are thinking about buying jewelry and they spend the time adding items to a cart while registering as “guest” (i.e. without having to disclose their email address) they are missing opportunities to stay informed.
For example, a 3 piece Coeur de Lion set entitles them to a 10% discount in addition to their Fidelity Discount – it is 20% off regular price that is not reflected in your cart. We would love to be able to notify you if you give us a way to contact you. Signing up as a “guest” does not.
Likewise, our designs are handmade in limited edition and all of them will eventually be phased out by our designers to make room. When you put in your cart an item that is no longer produced and of which we have only 1 left, you may want to know that time is of the essence.