Availability, shipments and returns
In normal circumstances, orders typically ship within 1 week after receipt of your order.
But as the market evolves and new designs are produced regularly, we try to feature new things as soon as they become available to give you a broader choice. NIKAIA will notify you via email if certain items are on backorder. If the estimated ship date does not meet your needs, you may cancel your order via email (your credit card will not be charged in any event until the date of shipment).
If you prefer shopping in person and would like to know if a local retailer carries our lines please contact us. We’ll direct you to the nearest store if one is available.
If you would like assistance with a gift idea please call us at 301-767-7504 during Eastern time-zone business hours. Or email your request to us at info@nikaia.com, or use our Contact page. We will respond within 24 hours.
Shipments:
We ship orders via U.S. Postal Service priority mail with a tracking number, but without requiring a signature. If you prefer delivery with required signature, an additional cost $2.00 will be applied, so please contact us before choosing this method. Whichever shipment choice you make, the USPS system will provide you with a link to track your package online.
We charge $7.00 for U.S. Postal Service standard shipping on sales under $100.00 to an address anywhere in the USA. Shipping is free on all sales over $100.00 shipped to USA locations using U.S. Postal Service. Customers have the option to select Second-day for $25.000 or an Overnight service for $50.00. Shipments sent to an international location will be charged $30.00 for boxes up to 1 lbs or more for heavier shipments.
Merchandise is packed in individual Signature gift boxes or Pouches, depending on the line, and carefully wrapped in bubble wrap for added protection. Boxes are custom-sized and your items will be well-protected.
If you are ordering this merchandise as a gift, and want it shipped without an invoice please notify us in the comments section of the order form.
Returns:
Please inspect your shipment immediately upon delivery. Our customers have 5 days from the date of receipt to return merchandise that does not meet their expectations. The exception is earrings, which are not returnable.
Merchandise must be unworn with the tags attached. We cannot process returns or exchanges for items that were not purchased directly from NIKAIA. Special orders are not refundable.
Please contact us to let us know that you wish to return what you received. You can email us at info@nikaia.com or simply give us a call. A Return Authorization number will be provided to you. It must appear clearly on the package you are returning to be accepted.
Upon inspection of the returned goods, NIKAIA will refund the cost of the returned item(s) plus applicable sales tax (if any), less any original shipping charges, by crediting your charge card.
No merchandise will be refunded if traces of make-up, hairspray, sunscreen or perfume are visible on the piece. Merchandise will be shipped back to the customer.